Refund policy

Our return process is as follows:

The customer is responsible for the return label ($150).  Once the returned bike arrives at our warehouse, our team will inspect it and make sure it is in new condition and undamaged. Once we verify, we will process the return and issue a refund to the original payment method on file.  To clarify the amount refunded, it would just be the amount of the bike (and tax if applicable) less the $150 shipping label that we provided, but the original shipping is not refunded.  So if the original bike cost $4,500 and shipping was $150 (so you paid $4,650), you would be refunded $4,350 (the $4,500 less $150 for the return label) assuming the bike was returned in new and un-used condition and within the 30 day return period.