Refund policy

Our return process is as follows:

The customer is responsible for the return label ($150).  Once the returned bike arrives at our warehouse, our team will inspect it and make sure it is in new condition and undamaged. Once we verify, we will process the return and issue a refund to the original payment method on file.  To clarify the refund amount, it will be the bike price (plus tax, if applicable) minus the $150 shipping label we provided; the original shipping is not refunded.  So if the original bike cost $4,500 and shipping was $150 (so you paid $4,650), you would be refunded $4,350 ($4,500 less $150 for the return label), assuming the bike was returned in new, unused condition and within the 14-day return period.

For all non-bike products, there will be a $15 return shipping label fee charged using the same logic above. 

All products are subject to a 10% restocking fee.

All custom bikes are final sale.

All sale items are Final Sale and cannot be returned or exchanged.